How to Register a Return Request
Retail Solutions is always focused on customer satisfaction. Retail Solutions is also interested in enhancing the customer experience about Qualty Products in Pakistan. Retail Solutions and its team is quite proactive in giving 100% Money Back Guarantee to our customers and we really meant for it. Below are the simple steps, you can take these steps to successfully register your request for the return.
- Fill in the return form on your completed order page. You can also call us at (042) 374 98 126 to register a return request. Please be sure that you remember the order number, order date, item returned and problem before calling to us.
- Be sure to safe the packaging and pasting on the envelope before calling to us. Also, make it assure that the Item is at the same level as received to you.
- Attach the return label that you received with your order to the top of the parcel (ensure that delivery label is covered)
- Our Customer Center’s team members will launch your return request and give you a tracking number which is attached to your portal. You can view the request on your portal, also gives your estimated time and date, when courier will pick the parcel from your home.
Retail Solutions Return Policy
- If your product found to be defective, damaged, incorrect or incomplete when delivered to you. Please approach to us within 7 days. One of our team members will accesses, whether your product is returnable, refundable or replaceable.
- Please note that Retail Solutions can return its items without any negotiation, if you orders the product just to experience or test and product fails to satisfy you. Customers’ Satisfaction is our first priority “Just Inform our customer centre team that you no longer need this item”.
- Retail Solutions is liable just to return maximum the amount charge against any item in case of any casualty faced.
Valid Reasons to Return an Item
- Damaged/defective product is delivered.
- I don’t like this product.
- Web presence is different from actual.
- I haven’t ordered this product.
- I don’t need this product now.
- I have changed my mind about the purchase.
- The size of the product is misfit for me.
We will refund you, once it’s decided that the product delivered is refundable. Method of refund will be discussed/agreed on with you by our customer relations team.
Time of refund may vary depending on mutual concerns of customers and Retail Solutions.