Return Request

  1. If you received incorrect, damaged or incorrect product at the delivery time, please contact us within the return window. Your product may be eligible for replacement or refund depending upon the product category.
  2. The products are not eligible to return if the product is no longer needed.
  3. For device relate issues after usage or in case of expiry, we will refer you to the brand warranty if applicable.

 

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Refund policy:

If your product is eligible to refund, you can choose your desired refund method based on the table below. The shipping fee is also returned with the product amount to your preferred account. The time required to refund depends on the method you selected. The estimated time we mentioned starts after we received the product.

If the item returned to us doesn’t follow the conditions mentioned above, than we reserve the right to send item back to you.

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How to return the product:

Our return policy is as easy as ABC.

First of all, contact us to create a return request. Fill the return form that you have received along with your order. Pack the order, with the product in the original form as it is delivered to you. Attach the return label on the top of the packet, which you received with order. Send it to your nearest TCS office or wait to be collected by our team. We will provide you the tracking number soon via SMS or email.

Conditions to return the product:

The product must include the original tags, warranty cards, freebies, accessories and user manuals. The item must be returned in the undamaged and original box. If the product is returned in any other packing, it must be returned in the same condition. The item must be unused, unwashed and flawless. Fashion products will still considered unworn.

Valid reason to return an item:

Delivered item is incomplete or incorrect (different presentation on website). Delivered item is defective, damaged or broken. Delivered item is no longer needed (like you have changed mind about the purchase, the product is out of fashion or don’t like the item after opening) only eligible for selected items.