Support Policy Page

Retail Solution tries to upgrade the shopping experience of its customers by all possible means. The support and care are not only linked with our range of products but also with our services. We are devoted to deliver a reliable, fair and convenient online bulk shopping marketplace for our customers. To support this commitment, we have presented our ‘Customer Support Policy’ that manages the expectations of the customers. We have built a well-trained and trustworthy team for customer care who will go out of the way to help and guide you regarding your concerns. All the actions will be taken to keep you safe, protected and satisfied. To fulfill the mission, we agree upon these principles:

• Foreseeing the desires of our consumers and preparing accordingly

• Welcoming our customers happily, humbly and respectfully

• Listening and attending to the requests and matters of our customers cautiously

• Communicating honestly, politely and expertly

• Serving with high moral values, dignity and dedication

Pre-Order Support.

Over the past years, Retail Solution has built a foundation of thousands of pleased customers by offering them excellent services and responding to their problems. If we find that anything that disregards this policy or is illegal, unacceptable, or causes an undesirable customer encounter, we may take remedial measures that we consider suitable. Also, the customers must expect the following benefits prior to the order:

• Fast and Active Customer Care Service

• Clear and Transparent Policies

• Easy Returns and Refunds

• Easily Accessible Customer Care Representative (via; Email, Chat and Call)

We offer pre-order guidance and support if you have some queries, concerns, or ambiguities about the products or services. You can get in touch with our customer care team that will try to help you in every possible matter. Our skilful and well-trained customer care team will go out of the way to assist and guide you regarding your concerns.

Post-Order Support.

Once the order has been placed, the acceptance of the order is deemed to be verified and confirmed once dispatched.

If due to any reason we can not process your order, we will make sure to communicate it to you via email, SMS, or call immediately. Any payments made prior to receiving the order shall be refunded to you. You can cancel the order anytime before it is dispatched to you.

In case if the products you ordered are not available for the time being, our customer care representative will reach out to you through email, SMS, or call.

Delivery Support.

While placing the order, we specify to you the estimated time (approximately 1-2 days for the same city, 4-7 days for distant cities) within which your order will be processed. We oblige you to do every possible thing to meet the timeline provided.

Once your order has been shipped, you will receive an Email/SMS/Call along with your order details. For tracking the order, the tracking number will be sent to you via Email/SMS/Call.

Shipping Charges:

For orders below 5000 PKR, the delivery charges will be applicable, depending upon the distance. Above that, the shipping of your orders will be free.

Post Delivery Support.

Retail Solution always aspires to serve its customer's requests better. We work to provide solutions, not apologies.

Returns:

You can file for a return request within 15 days of the delivery if:

• The order delivered is inaccurate, incomplete, or blemished.

• The item delivered is no longer needed.

• The quality of the item delivered is not up to the mark.

Please email the concern at info@retailsolution.pk or call at 0300 0807950. Our customer care representative will get back to you within the next 24-48 hours (Working Days – Monday to Saturday).

Refunds:

If the order delivered is wrong, missing, or damaged, we provide you with a 100% money-back guarantee. For refunds, we provide a wide range of modes of refund for your convenience including JazzCash, Easypaisa, Bank Deposits and Refund Vouchers.

After Sales Support.

Customer reviews, feedback and suggestions are the most valuable thing for us. The feedback and suggestions are the steppingstones to enhance Retail Solution’s services and performance. Thus, complaints, suggestions and recommendations are wholeheartedly embraced. Customers are welcomed to bring up their complaints and suggestions to the team respectfully.

You can reach our customer service at the given addresses.

• 0300 0807950

• info@retailsolution.pk

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